Shipping policy

CANIS offers free shipping to the United States.

Order processing

Orders are processed and dispatched within 1–3 business days after the order is placed.

Business days are Monday through Friday, excluding applicable public holidays.

Estimated delivery

Estimated delivery is 8–14 business days after dispatch. This delivery estimate is additional to the 1–3-business-day processing period.

Delivery times are estimates and may be affected by carrier disruptions, customs processing or other unexpected delays.

Shipping charges

Shipping is free. All payments are processed in US dollars (USD).

Dispatch and tracking

We will notify you when your order has been dispatched. Where tracking is available, we will provide the tracking information so you can follow your delivery.

Shipping delays

If we cannot dispatch your order within the promised timeframe, we will notify you, provide a revised shipment estimate and explain your options to accept the delay or cancel for a full refund.

Where your consent is required to continue with a delayed shipment, we will obtain it or cancel and refund the affected order as required by law.

Missing or damaged parcels

If your order is overdue, arrives damaged or is marked delivered but cannot be located, email info@canispetwellness.com.

We will investigate with the delivery provider and work with you to resolve the issue. A carrier’s delivery scan does not automatically end our investigation.

Delivery details

Please check your shipping address before completing your purchase. Contact us promptly if a correction is needed. Address changes may not be possible after dispatch.

Any proposed redelivery arrangements will be discussed with you before proceeding.

Contact: info@canispetwellness.com
Customer support: Available 24 hours a day.